Tuesday, May 26, 2020

Are Animal Fostering Rescue Expenses Tax-Deductible

If you foster or rescue animals, your expenses for things like cat food, paper towels, and veterinary bills may be tax-deductible, thanks to a June 2011 ruling by a U.S. Tax Court judge. Whether your animal rescue and foster expenses are tax-deductible will depend on several factors. Donations to Charities Donations of money and property to IRS-recognized 501(c)(3) charities are generally deductible, provided that you maintain proper records and itemize your deductions. If your rescue and fostering work furthers the mission of the 501(c)(3) group that you are working with, your unreimbursed expenses are a tax-deductible donation to that charity. Is It a 501(c)(3) Charity? A 501(c)(3) charity is one which has been given tax-exempt status by the IRS. These organizations have an ID number assigned by the IRS and often give that number to their volunteers who buy supplies so that they do not have to pay sales tax on those supplies. If you are working with a 501(c)(3) shelter, rescue or foster group, your unreimbursed expenses for the group are tax-deductible. If, however, you are rescuing cats and dogs on your own, without an affiliation with a 501(c)(3) organization, your expenses are not tax-deductible. This is a good reason to either start your own group and get tax-exempt status or join forces with a group that already has it. Keep in mind that only donations of money and property can be deducted. If you donate your time as a volunteer, you cannot deduct the value of your time from your taxes. Do You Itemize Your Deductions? If you itemize your deductions, you can list and deduct charitable contributions, including your expenses from animal rescue and foster work with a 501(c)(3) group. In general, you should itemize your deductions if those deductions exceed your standard deduction, or if you are ineligible for the standard deduction. Do You Have Records? You should keep all of your receipts, canceled checks or other records that document your donations and purchases for the charity. If you donate property, like a car or a computer, you can deduct the fair market value of that property, so it is important to have documentation of the value of the property. If any of your donations or purchases are greater than $250, you must get a letter from the charity by the time you file your tax return, stating the amount of your donation and the value of any goods or services you may have received in exchange for that donation. Van Dusen v. Commissioner of the IRS Animal fosterers and rescue volunteers can thank Jan Van Dusen, an Oakland, CA family law attorney, and cat rescuer, for battling the IRS in court for the right to deduct animal rescue expenses. Van Dusen had claimed a $12,068 deduction on her 2004 tax return for the expenses she incurred while fostering over 70 cats for the 501(c)(3) group Fix Our Ferals. The groups mission is to: provide free spay/neuter clinics for un-owned and feral cats in San Francisco East Bay communities, in order: to greatly reduce the number of these cats and mitigate their suffering from starvation and disease,to create an economically feasible way for communities to humanely reduce the population of stray cats, thus easing neighborhood tensions and fostering compassion, andto relieve local animal control facilities of the financial and psychological burden of euthanizing healthy but homeless cats. The courts decision documents Van Dusens devotion to the cats and to FOF: Van Dusen devoted essentially her entire life outside of work to caring for the cats. Each day she fed, cleaned, and looked after the cats. She laundered the cats’ bedding and sanitized the floors, household surfaces, and cages. Van Dusen even purchased a house â€Å"with the idea of fostering in mind†. Her house was so extensively used for cat care that she never had guests over for dinner. Although Van Dusen had had little experience with tax law, she represented herself in court against the IRS, which Van Dusen says tried to portray her as a crazy cat lady. The IRS also argued that she was not affiliated with FOF. While the majority of her 70 - 80 foster cats came from FOF, Van Dusen also took in cats from other 501(c)(3) organizations. Judge Richard Morrison disagreed with the IRS, and held that taking care of foster cats was a service performed for Fix Our Ferals. Her expenses were deductible, including 50% of her cleaning supplies and utility bills. While the court found that Van Dusen lacked proper records for some of her deductions, she nevertheless won the right for animal rescue and foster volunteers for a 501(c)(3) group to deduct their expenses. The IRS has 90 days to appeal the courts decision. Van Dusen told the Wall Street Journal, If it came down to helping a cat with a medical problem or saving for retirement, I would spend on the cats care—as will a lot of rescue workers.

Friday, May 15, 2020

The American War On Drugs - 1614 Words

The American War on Drugs has aimed to abolish drug abuse through tough laws and punitive enforcement within and beyond United States’ borders. Although the term was only coined in 1971, it seems as though the War on Drugs is failing more miserably than ever before. Global consumption of opiates, cocaine, and marijuana has increased by 35 percent, 27 percent, and 9 percent between 1998 and 2008, according to the United Nations. This suggests that the global supply of illegal drugs is increasing while the drugs themselves become cheaper, fixed, and abundant. (Schlosser, 1994) But who are the consumers of marijuana anyway? In the United States alone, nearly half (49 percent) of Americans admitted to trying cannabis, while 12 percent have used it within just this past year, and those numbers are steadily increasing. A recent nationwide survey from the Substance Abuse and Mental Health Services Administration (SAMHSA) revealed that 18.9 million (7.3 percent) of Americans 12 to 17 years old had used marijuana in the prior month. Cannabis is in fact an extremely popular recreational drug around the world, just behind alcohol, caffeine, and tobacco. Tetrahydrocannabinol’s (THC) primary psychoactive effect is a state of relaxation, and to a lesser degree, forms of euphoria. Secondary psychoactive effects of THC are that of philosophical thinking, introspection, metacognition, in anxiety and paranoia cases. The psychoactive metabolite of THC produced in the liver (11-OH-THC)Show MoreRelatedThe American War On Drugs1598 Words   |  7 Pages The American â€Å"War on Drugs† war created to keep an exorbitant amount of people behind bars, and in a subservient status. First, America has a storied history when it comes to marijuana use. 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The extent to these measures are better known as â€Å"The War on Drugs;† a term coined in June of 1971 by former President Richard Nixon. The war on drugs is indeed a war; it induces biased, civil attacks on minority groups in America, executed by law enforcement officials through criminal racism. In the course of my paper, I will explain the facts and details that prove the war on drugsRead MoreThe War On Drugs : American Foreign And Domestic Policy1676 Words   |  7 Pagescriminalization of drug use. In June 1971, President Nixon declared a â€Å"war on drugs.† He dramatically increased the size and presence of federal drug control agencies, and pushed through measures such as mandatory sentencing and no-knock warrants. . The War on Drugs has been a centerpiece of American foreign and domestic policy. The rhetoric of war shaped the impact of methods. Not only does war require military strategies, but an enemy as well. In this case it was easy to construct African Americans and peopleRead MoreDrug Trafficking And Its Effects On The American Civil War1075 Words   |  5 PagesThe history of drug trafficking goes back to the nineteenth century when drugs like heroin, cocaine and morphine were introduced into society and exposed people to the dangers of abuse and addiction. The US began adopting restrictions on drug use, distribution and trafficking both locally and the international production of coca and opium crops, but it also elicited a massive kickback from drug cartels. In the 1850s, Chinese immigrants introduced opium smoking when they came to CaliforniaRead MoreAmerican Drug War : The Last White Hope1245 Words   |  5 Pages American Drug War Essay Cultural Awareness CRIM103 21 Apr 2013 Danielle Walters / Ivy Tech Community College James Reed Synopsis I chose to watch a documentary called American Drug War: The Last White Hope, and do a little research on the war on drugs. The documentary I chose was very interesting. I learned several things about the war on drugs, as well as operations that have been swept under the rug. This documentary also provided some chilling statistics on deaths due to legal andRead MoreEssay on Mexican/Latin American â€Å"War† on Drugs and Trafficking1122 Words   |  5 PagesThe international drug trade from Latin American states is having an impact on a global scale. The trafficking of drugs along with corruptness and murder is an international conflict that is being fought daily. There are many aspects of the drug war from Mexico and other Latin American states which have effects on United States policy as well as policies from other countries that participate in the global suppression of illegal drugs. It can be hard to differentiate between conflict and issue inRead MoreThe Drug War Between American Border And Mexican Cartels1872 Words   |  8 PagesEveryone is aware of the ongoing drug war between American border patrol agents who wish to fulfil their duty which is to defend the border and Mexican cartels who seek only to expand their narcotic empire at the United States and Mexican border. The Mexican cartels are often times defined as ruthless outlaws who infiltrate and distribute narcotics into the United States in order to maintain high prices and eliminate competition. Their methods are immoral and executed with ease because of their accessRead MoreEssay on The American Drug War Ââ€" a Conflict Theory Perspective2680 Words   |  11 PagesMovement, the anti-War Movement during the Vietnam era, and the increasing presence of a widespread, politically active and highly vocalized youth counterculture led the United States government to feel that maybe, they were losing cont rol of their population. The white, upper class men, who for centuries had dominated the political realm, began to feel their grip on power falter. By targeting drug use, the government would be free to deal with minorities especially African Americans, Hispanics, the

Wednesday, May 6, 2020

Informative Speech Genetically Modified Organisms

Jenna Persky Persuasive Speech Outline Topic: GMOs (genetically modified organisms) Audience: Speech class of students ranging from freshman to seniors, some may have prior knowledge of GMOs. General Purpose: To Persuade Specific Purpose: To persuade the people to stop eating GMO’s and eat organically. Thesis Statement: These human and environmental consequences are what lead people to eat organically. Today, there are a few points I would like to discuss with you all. 1) Introduction A) Attention Getter - There is something that has been lurking in your food for decades. You consume it without even knowing it. It’s hidden from labels and most of the time a difference in appearance is nonexistent. B) Reason to Listen -†¦show more content†¦This DNA can come from a multitude of places including bacteria, viruses, or other animal and plants. (â€Å"GMO Education†) c. The World Health Organization has stated that there were two main reasons that these genetically modified organisms were created: one- so that they could be manipulated to be more herbicide resistant, and two- so that they could become more resistant to insects. (â€Å"Frequently Asked Questions on Genetically Modified Foods†) Transition: Now that you all have a definition of what a genetically modified organism is, I want to share the human health risks associated with them, further urging you to eat organically. B) Many studies have been done to test for health consequences from eating GMO’s and the results are startling. a. One study was performed on a group of rats (rats and mice share 99% DNA with humans) that ate Calgene Flavr-Savr tomatoes. These GMO tomatoes were made to look fresh for longer periods of time. After 28 days, all of the rats experienced bleeding in their stomachs due to stomach lesions and seven of these rats died. (Lendman). b. In a study explained by Stephen Lendman from Global Research, rats ate Monsanto 863 Bt Corn (one of their most famous GMO products) for 90 days. The results showed that the rats inherited multiple reactions that are associated with the body’s response to â€Å"allergies, infections, toxins, diseases like cancer, anemia and blood pressure problems† (Lendman). c. It has evenShow MoreRelatedInformative Speech Outline : Genetically Modified Organisms886 Words   |  4 PagesSophia Basaldua 05 October, 2016 Informative Speech Outline: Genetically Modified Organisms Introduction I. Open with impact: A. 1,996 pounds, or nearly one ton. This is an estimate of how much — by weight — the average American eats over the course of one year. II. Thesis Statement: In fact, the food industry states that 75-80 percent of foods contain genetically modified ingredients, and I am here today to give you information about them. III. Audience Connection: A. In simplest terms, we allRead MoreInformative Speech : Genetically Modified Foods986 Words   |  4 PagesKeyanna Ralph Professor Enslen SPC 1017 12 November 2015 Informative Speech Outline TOPIC: Genetically Modified Foods General Purpose: To inform Specific Purpose: At the end of my presentation, the audience will be informed on what genetically modified foods are, where they are found, and some of the controversial advantages, and disadvantages that are associated with them. Introduction Attention Getter and relate to audience: Before you eat a meal or snack do you ever actually think aboutRead MoreThe Fault Of Our Gmo Labeling Law1093 Words   |  5 Pagespolitical tendencies, wealth and even by race. Everything gets a label nowadays. No one and nothing is safe from labeling, not even your groceries. For over a decade people have been calling for labeling GMO products. GMO is acronym for ‘Genetically modified organisms.’ Through advanced bioengineering technologies, new genes are introduced to seeds, for improved productivity or to provide the crops with resistance to pesticides, among many other possible genetic modifications. After years of congressRead MoreGenetically Modified Organisms : Be Fully Informed On The Potential Benefits And Dangers Of The Foods We Eat1631 Words   |  7 PagesAndrew Hall April 5, 2015 Get Involved in GMO’s When it comes to the foods we eat, we should all be fully informed on the potential benefits and dangers of every given product. Currently, there is a slow, but hard battle on the labeling of Genetically Modified Organisms, more commonly known as GMO’s. Some scientist and farmers may say that GMO production is beneficial to their finances; however, it is a health risk on humans, due to the chemical and genetic engineering done to foods that naturally giveRead MoreSience23554 Words   |  95 Pagesbuilding blocks for many marine organisms. In addition, â€Å"concentrations of carbonate ions are now lower than at any time during the last 800,000 years. The impacts on ocean biological diversity and ecosystem functioning will likely be severe, though the precise timing and distribution of these impacts are uncertain.† (See p. 58 of the report.) Although millions of years ago CO2  levels were higher,  today’s change is occurringrapidly, giving many marine organisms too little time to adapt. SomeRead MoreSources of Ethics20199 Words   |  81 Pagesand needed an ethical decision; he begged God for guidance: Till, when they reached the Valley of the Ants, an ant exclaimed: O ants! Enter your dwellings lest Solomon and his armies crush you, unperceiving. And [Solomon] smiled, laughing at her speech, and said: My Lord, arouse me to be thankful for Thy favor wherewith Thou hast favored me and my parents, and to do good that shall be pleasing unto Thee, and include me among [the number of] Thy righteous slaves (Surah 27:18-19). Ethics in Islam

Tuesday, May 5, 2020

Fashion Branding and Consumer Behaviors †Free Samples to Students

Question: Discuss about the Fashion Branding and Consumer Behaviors. Answer: Introduction Management is an essential component, which systematizes the business of companies and organizations. Herein lays the effectiveness of the term marketing. The introductory statement reflects the placement of the terms marketing and management in the same alignment. The roles and responsibilities of the managers hold prime position in terms of achieving the efficiency in the business (Armstrong et al., 2014). Proper execution of the allocated duties enhances the productivity of the companies and organizations, such as Telstra. Optimizing the search aligns with the requirements of the assignment. The purpose of this assignment is to envision new market ventures for Telstra in terms of the newly launched cordless handsets. Telstra has achieved accolades and glory by providing the people with reliable broadband and mobile network services. The major drive behind this is the collaborative attempts of the personnel for enhancing the productivity of the business. Within Australia, the company has emerged successful in providing 17.4 million telecommunication services (Telstra.com.au, 2017). The list of achievements does not end here. Along with the mobile services, Telstra has added satisfaction in the lives of the customers by providing 6.8 million fixed voice services and 3.5 retail fixed broadband services. The personnel envision more connectedness with the clients and customers in order to expand their business. Herein lies the appropriateness of the motto, we help creare a brilliant future for everyone, everyday (Telstra.com.au, 2017). Adopting social media would help the personnel to connect with a large number of audience at one go. Taking the clients and customers feedback would be crucial in terms of upgrading the standard and quality of the existing services in order to penetrate into the foreign markets. According to the annual report of 2015, there were 36,165 employees, struggling for taking Telstra to the peak of success. Dedication, commitment and perseverance towards the performance of the business activities have enabled the personnel to witness a revenue escalation of 27.1 billion Australian dollars in the era of 2016. The operating income is 6.3 billion, which has added 5.8 billion values to the profit margin. The total asset value for the company is 40.45 billion Australian dollars and the equity value is 14.51 billion dollars (Telstra.com.au, 2017). Capabilities, strengths and weakness Possession of a large supply chain network is one of the greatest strengths, which helps Telstra to add to the existing stock of stakeholders and shareholders. Firm standpoint of a leader like David Thodey was enough to recover the lost market position along with trust, dependence and the loyalty from the customers. Persistent approach of Thodey towards upgrading the standard and quality of the services resulted in the introduction of Telstra Digital, which revolutionized the business as a whole (Telstra.com.au, 2017). Conducting market research regarding the latest and the modern machines would result in the production of innovative quality handsets, making Telstra a common name among the native as well as the foreign customers. Identifying the targets would help Telstra in attaining efficiency in the business activities. For this, market research is an effective example in terms of gaining an awareness regarding the countries with latest and modern technologies. The remarkable performance of the technological sector in Australia would be one of the greatest assistance for Telstra in terms of gaining awareness regarding the specific tastes and preferences of the customers. The earlier sentence conjoins the strength and the social parameter of SWOT and PESTLE analysis. The latency issues add vulnerability in the market position of Telstra, questioning the technologies used for providing quality services to the customers. Setting high price for the handsets would aggravate the competition complexities (Smh.com.au, 2017). This would adversely affect the Australian economy, which nullifies the adherence and compliance to the competitive policies and other marketing legislations. Along with this, frequent change in the technologies would degrade the quality of the handsets leading to the unsatisfactory customer service. However, consistent evaluation of the undertaken steps would bring to the forefront the major drawbacks. Along with this, market research would enhance the clarity of the personnel in terms of the countries where Telstra can make remarkable progress in marketing. One such country can be China. Penetrating into the Chinese market would be profitable for Telstra, as China is one of the biggest exporters of Australia. To be specific, 34% of Australian goods are exported to China (Weforum.org, 2017). However, at the first instance, stable relationship needs to be created with the Chinese delegates for indulging in lucrative deals, trades and transactions for taking the company to the foreign outlets. Along with this, Telstra personnel need to sign the Free Trade Agreement (FTA) with the Chinese delegates for investing in the threshold of the Chinese market. Mere signing of the pact would not offer the Telstra personnel to conduct marketing activities in China. Both the countries have to abide by the rules and regulations of the agreement for executing transparent marketing activities (Smh.c om.au, 2017). Herein, the political parameter of PESTLE analysis can be correlated. Violation of the rules and regulations would compel Telstra personnel to encounter scandalous situations, which would stain the hard earned reputation. Market segmentation Prior to offering the manufactured handsets, Telstra personnel need to conduct market segmentation. This would improve the focus in the marketing activities. Organizing exhibitions of the newly launched cordless handsets would attract large number of customers, from where the company could select their target market. Mostly in these sales exhibitions it is seen that the youngsters prefer sleek design handsets with all the basic facilities. For the older people, the need is just a handset, which is easy to carry. If this ease is provided wiin their homes, the older people would be largely benefitted (Luke, 2014). Sleek design cordless would enable the older people to talk with their near and dear ones even while sitting in the easy chairs, which is far away from the main connection of telephone. For this, the wiring needs to be done properly so that connection is available in every premises of the house. Along with this, the display of the numbers on the cordless screens needs to be c lear for the easy understanding of the older people. Colorful handsets would add spice to the loneliness, isolation and solitude of the older people. This type of marketing would be something creative for Telstra in terms of expanding the scope and arena of the business till the extent of foreign markets (Germann, Lilien Rangaswamy, 2013). Provision of these services to the older people makes the direction of the business B2C. On the other hand, indulging in contracts with suppliers regarding the accessories of the cordless handsets reflects the B2B business of Telstra in terms of producing quality services for the customers. Competition on the first instance reflects the interplay of the brands to grab the hot seat in the competitive ambience of the market. This interplay acts as a compromise with the needs, demands and requirements of the customers. Herein the personnel are to be blamed for failing to fulfill the specific tastes and preferences of the customers. Telcos, China mobile, China Unicom, China Telecom, Samsung, Apple are some of the telecommunication brands, which are reining in the Chinese market. Of these Samsung and Apple pose as the major obstacle for Telstra in terms of venturing into the Chinese market (Weforum.org, 2017). The difference in the design and features of the cordless handsets are the initial grounds of competition between the brands. Similarity in the goals contradicts the difference in the execution of the business activities. Adherence and compliance to the legislations, especially the competition policies would help Telstra in conducting transparent marketing. This type of marketing would be one of main agents for achieving loyalty, trust and dependence from the Chinese customers. The provision of stands along with the handsets can be one of the grounds, which would help Telstra in emerging out as a customers brand in Chinese market (Weforum.org, 2017). This additional service would aggravate the competition b etween brands like Apple, Samsung and Telstra. Viewing it from the Porters five forces, the provision of stands along with the handsets in great variety helps the customers, especially the older ones to select the appropriate one. This reflects the consciousness of the Telstra personnel towards the buying behavior of the customers. Compliance to the competitive policies would help Telstra to indulge in fair competitions with the contemporary brands. Herein, the intensity of the rivalry of competition gets mitigated. Apart from this, maintaining stability with the suppliers would assist Telstra personnel to receive quality products to store in the stock. On the contrary, hostile relationship with the shareholders would compel the personnel to encounter complexities in terms of producing quality and innovative cordless handsets for the customers, especially for the ones belonging to the old age (Weforum.org, 2017). Conclusion This assignment emerges successful in providing an insight into the aspects of marketing and management. Taking the example of Telstra enhancing the clarity of the readers, especially the businessmen in terms of applying appropriate management techniques for systematizing the business activities according to the priorities. Optimizing the search and selection of cordless handsets is an effective example of executing market segmentation. Adopting the means of survey and feedback would help Telstra personnel to follow customer centric business. Maintenance of consistency in evaluation would bring to the forefront the major drawbacks, which, if not modified spontaneously would pose as a threat for the company in terms of securing the hard earned market position. Herein lays the appropriateness of complying and adhering to the competitive policies, which would help Telstra to indulge in fair competitions with the contemporary brands such as Samsung, Apple, china Telecom and the other bra nds, which are already in power in the Chinese market. Countering this, marketing mix would help the company to experiment with the existing services. Herein lay the appropriateness of the means of survey and feedback, which would enhance the awareness of the company personnel about the needs, demands and requirements of the customers. Recommendations Telstra has come a long way in terms of achieving customer satisfaction. However, more distance needs to be covered for expanding the scope and arena of the business. The following are some of the recommendations, which Telstra can adopt for making proper venture into the foreign market of china: One of the most important recommendations is to train the staffs about the basic management skills. If the training is given in response to an incident, it would prove beneficial for the company, Telstra to address the issue in an efficient and effective manner. Inclusion of technology within the training sessions would enhance the preconceived knowledge, skills and expertise of the employees. Within this, increasing the frequency of the training sessions would help the trainees to have an easy grasp over the basic ways and means to carry out the business activities. Taking post training tests would help the managers to assess the capability of the employees in terms of making practical application of the provided lectures. Market research would enhance the knowledge of Telstra personnel about the latest trends adopted by Samsung, Apple and the other brands. Within this, search engine optimization would take the personnel directly to the required information. Knowledge of the steps taken by Apple, Samsung and other brands would help Telstra to manufacture innovative design cordless handsets for the older people. Along with this, market research would inform the company personnel about the future course of actions to be performed by the contemporary brands. This would bring rationality in the ways and means adopted by Telstra to expand the business. Creating plans would help Telstra to make noticeable progresses with the proposed projects. Sharing these plans with the staffs in the form of meetings would help the personnel to gain an insight into the customer approaches towards the launched cordless handsets. References Antoncic, B., Auer Antoncic, J., Aaltonen, H. M. (2016). Marketing self-efficacy and firm creation.Journal of Small Business and Enterprise Development,23(1), 90-104. Armstrong, G., Adam, S., Denize, S., Kotler, P. (2014).Principles of marketing. Pearson Australia. Baker, M. J. (2014).Marketing strategy and management. Palgrave Macmillan. Copley, P. (2014).Marketing communications management: analysis, planning, implementation. Sage. Germann, F., Lilien, G. L., Rangaswamy, A. (2013). Performance implications of deploying marketing analytics.International Journal of Research in Marketing,30(2), 114-128. Giacalone, R. A., Rosenfeld, P. (Eds.). (2013).Impression management in the organization. Psychology Press. Hollensen, S. (2015).Marketing management: A relationship approach. Pearson Education. Huang, R., Sarigll, E. (2014). How brand awareness relates to market outcome, brand equity, and the marketing mix. InFashion Branding and Consumer Behaviors(pp. 113-132). Springer New York. Kladou, S., Kehagias, J. (2014). Assessing destination brand equity: An integrated approach.Journal of Destination Marketing Management,3(1), 2-10. Luke, R. (2014).Creative Marketing: A New Management Philosophy. Balboa Press. Mone, S. D., Pop, M. D., Racolta-Paina, N. D. (2013). The" what" and" how" of marketing performance management.Management Marketing,8(1), 129. Sheth, J. N., Sisodia, R. S. (2015).Does marketing need reform?: Fresh perspectives on the future. Routledge. Smh.com.au (2017), Australian technology sector outpacing US UK, Retrieved 30th August 2017 from https://www.smh.com.au/it-pro/business-it/australias-technology-sector-outpacing-us-uk-report-20140731-zyzs1.html Telstra.com.au (2017), About Us, Retrieved 30th August 2017 from https://www.telstra.com.au/aboutus/our-company Weforum.org (2017), Things to know about hina and Australia eonomi ties, Retrieved 30th August 2017 from https://www. weforum.org /agenda/2016/04/5-things-to-know-about-china-and-australia-s-economic-ties/ Wirtz, J., Lovelock, C. (2016). Service Marketing Communications. InSERVICES MARKETING: People Technology Strategy(pp. 236-287).